Refund Policy
Orren Ottowa – Refund Policy
Effective Date: 31-10-2025
At Orren Ottowa, we value your satisfaction and want every purchase to meet your expectations.
If for any reason you are not fully satisfied with your order, you may request a refund or exchange according to the terms below.
1. Returns & Eligibility
You may return your order within 14 days of receiving it.
To be eligible for a refund:
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Items must be unused, unwashed, and in their original condition.
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All original tags and packaging must be intact.
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Proof of purchase (order confirmation or receipt) is required.
We reserve the right to deny refunds for items that do not meet these conditions.
2. How to Start a Return
To initiate a return, please contact us at info@[storeemail].com with your order number and reason for return.
Our team will provide you with return instructions and the appropriate return address.
Please note:
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Customers are responsible for the return shipping cost, unless the item was defective or an incorrect product was sent.
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We recommend using a tracked shipping service to ensure safe return delivery.
3. Refunds
Once your return is received and inspected, you will receive an email confirmation.
If approved, your refund will be processed within 5–10 business days to your original payment method.
Please note:
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Refund processing times may vary depending on your bank or credit card provider.
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Original shipping costs (if any) are non-refundable.
4. Exchanges
If you would like to exchange your product for a different size or colour, please contact us first.
Exchanges are processed as a new order once your original item is returned and approved.
5. Damaged or Defective Items
If you receive a damaged, defective, or incorrect item, contact us immediately at info@[storeemail].com with photos of the product and packaging.
We’ll make it right as quickly as possible — either through a replacement or a full refund.
6. Non-Returnable Items
Certain products are not eligible for return or refund, including:
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Gift cards
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Discounted or final sale items
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Underwear or intimate apparel
7. Late or Missing Refunds
If you haven’t received your refund after 10 business days, please:
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Recheck your bank account or card statement.
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Contact your payment provider (it may take time before your refund is officially posted).
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If you’ve done all this and still haven’t received your refund, contact us at info@[storeemail].com.
8. Contact Us
If you have any questions about our Refund Policy or your return, contact our support team:
📧 Email: info@orrenottowa.com
🕒 Mon–Fri: 9:00 AM – 5:00 PM
🕒 Sat–Sun: 10:00 AM – 5:00 PM