Shipping Policy
Orren Ottowa – Shipping Policy
Effective Date: 31-10-2025
At Orren Ottowa, we take pride in ensuring that every order is delivered quickly, securely, and with care.
This Shipping Policy outlines how we handle order processing, delivery times, and related shipping details.
1. Shipping Within Canada
We offer free nationwide shipping on all orders across Canada.
All orders are shipped via UPS or other trusted delivery partners to ensure reliability and safety.
Processing Time:
Orders placed before 11:00 PM (EST) are processed and shipped the next business day.
Orders placed after this time will be shipped the following day.
Delivery Time:
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Standard delivery: 2–5 business days, depending on your location.
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Remote or rural areas: up to 7 business days.
2. International Shipping
We currently ship to selected international destinations.
Shipping costs and delivery times vary by country and will be calculated at checkout.
Please note that customs duties or import taxes (if applicable) are the responsibility of the customer.
3. Order Tracking
Once your order is shipped, you’ll receive a confirmation email containing your tracking number.
You can track your shipment at any time through the link provided in the email.
4. Shipping Costs
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Within Canada: Always free shipping via UPS
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International orders: Rates are calculated at checkout based on your location and order size.
We occasionally offer promotional free international shipping during special campaigns — stay updated via our newsletter or social media.
5. Delays & Exceptions
While we strive for fast and reliable delivery, delays may occur due to:
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Weather conditions
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Carrier delays
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Customs processing (for international orders)
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High seasonal demand
If your order has not arrived within the estimated timeframe, please contact us at info@orrenottowa.comand we’ll assist immediately.
6. Lost or Damaged Packages
If your order is lost or arrives damaged:
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Contact us within 7 days of delivery at info@orrenottowa.com
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Include your order number and photos (if applicable).
We will investigate with our carrier and arrange a replacement or refund as soon as possible.
7. Address Accuracy
Please ensure your shipping details are correct before completing your purchase.
Orren Ottowa is not responsible for lost shipments due to incorrect or incomplete addresses provided by the customer.
8. Pre-Orders & Backorders
If an item is marked as pre-order or backorder, the estimated shipping time will be stated on the product page.
You’ll receive an update via email once your item ships.
9. Contact Us
For any questions about shipping or delivery, contact our customer care team:
📧 Email: info@orrenottowa.com
🕒 Mon–Fri: 9:00 AM – 5:00 PM
📍 Orren Ottowa – Canada
Orren Ottowa — Luxury. Precision. Delivered.